Orders

Placing an order online is undoubtedly the fastest and most practical way to purchase, if you have difficulty you can send us the order via e-mail to info@ipergems.com or by contacting us by telephone.

After confirming the order you will receive an automatic email with a summary of the products purchased, the details relating to the chosen payment method and the shipping data entered.

Preparing and shipping your package in the shortest time possible is one of our priorities. Generally, orders confirmed by 1pm Monday to Friday are processed and shipped the same day. The offices and warehouse are closed on Saturdays and Sundays, therefore orders placed over the weekend will be processed on the first working day. On the customer service shipping page you will find an explanatory table.

Yes, if the package is still being processed it is possible to make an addition. The procedure for adding products to a current order may vary based on the payment method you have chosen, contact us by email or telephone and together we will find the best solution!

As long as the order is in progress we can make substitutions. If you realize that you have ordered a wrong product and want to change it, contact us immediately! We recommend that you call us on the phone because we are usually very quick at processing orders, once the package has been delivered to the courier we will no longer be able to help you.

Of course, you can let us know via email or by contacting us by phone. In the event that it is an order confirmed by credit card payment, the order amount will be refunded immediately.

Once the order has been processed, the invoice or purchase receipt will automatically be available in your "private area" - MIO IPERGEMS. By accessing the private area you can download the PDF in the section dedicated to invoices.

Yes, when the package leaves our office you will receive an email with the shipping data and tracking to monitor it.